Delivery provide their packaging and shipping to you subject to the following conditions. If you visit or shop within this website, you accept these conditions.

Delivery methods

Delivery methods include 1st Class Recorded Delivery, Special Next Day Delivery, Standard Parcel depend on weight and product nature.

Postage & Packaging Costs will use a range of delivery methods to get your purchases to you. The price of shipping is dependant on product nature unless otherwise specified.


Livestock (like spiders) will be sent:

Special Next Day Delivery - P&P is £8 (£9 winter delivery with heatpack) for most invertebrates (including spiders, scorpions, mantis, cockroaches ants, most small snails and mussels etc.).

1st Class Recorded Delivery - P&P is £4.5. This delivery is suitable for some livestock such beetles grubs, snails, ants, plants and similar. 


Plants and accessory:

Will be sent via 1st Class, Standard Parcel depend of weigh and product nature.


Out Of Stock Items is small family run business, we do calculate carefully listed items especially livestock, but sometimes we may run out of stock. We aim to get your goods to you within 2 weeks of payment, but should the above occur it could take up to 4 weeks.


Faulty Goods

Anything found to be unsatisfactory on arrival, must be reported back to us immediately. Exchanges or credit notes will then be issued. We cannot normally replace or exchange anything reported back to us after 2days on arrival.



If for any reason you wish to return any item, please contact us prior to returning the item. Unfortunately we cannot return postage cost.



You can email us at:

Also you can call or text +44 (0) 7969 247 917